Uk1980s.co.uk offer a blend of digital and physical products, including some in partnership with print-on-demand suppliers, which means that all physical products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. Our digital products are all served instantly, following a successful transaction.
Thus, our Refunds and Returns Policy covers:
- Digital Products
- Physical Products
Refunds and Returns Policy for Digital Products
Refunds and Returns Policy for Digital Products
- Introduction
At uk1980s.co.uk, we take pride in offering high-quality digital products that cater to the diverse needs of our customers. We are committed to transparency and fairness in our business practices, and this includes our refunds and returns policy.
- Digital Products – No Refunds or Returns
Due to the nature of digital goods, and in line with industry standards, we do not offer refunds or returns on any digital product purchases once the transaction has been completed and the product has been delivered.
Digital goods are not like physical goods. Once you have a copy of a digital product, it cannot be effectively returned. If we were to offer refunds, there would be no guarantee that a customer has stopped using the product, deleted it, or will not continue to benefit from it in some way. This is not just a potential loss of revenue for us, but also unfair to the creators who spent their time and effort crafting these digital products.
- Customer Satisfaction
Although we don’t offer refunds on digital products, we’re committed to ensuring your satisfaction. If you experience any issues with the product, or if it isn’t what you expected, please get in touch with our customer service team. They’ll be more than happy to help resolve any issues you may have or provide support to ensure you get the most out of your purchase.
- Incorrect Purchases
In the event that you mistakenly purchase the wrong product, please contact our customer service team as soon as possible. We will work with you to ensure that you receive the correct product.
- Changes to our Refunds and Returns Policy
Uk1980s.co.uk reserves the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
- Contact Information
If you have any questions or concerns about this policy, please don’t hesitate to contact us. Your satisfaction is our priority, and we’ll do what we can to ensure your experience with us is a positive one.
We value your understanding and cooperation with our refunds and returns policy. Thank you for your continued support and trust in uk1980s.co.uk.
Refunds and Returns Policy for Physical Products (Physical or Print-on-Demand)
- Introduction
At [Your Company Name], we strive to ensure your satisfaction with our products. This policy outlines our procedures regarding refunds and returns for physical products that are produced and shipped on-demand via our external suppliers.
- No Returns or Exchanges for Incorrect Orders
Please note that we cannot provide returns or exchanges if you ordered the wrong size, color, or simply changed your mind. As our products are print-on-demand, each item is uniquely produced according to your specific order.
- Eligibility for Returns
To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
You are eligible for a free replacement or a refund in case of a damaged product or a manufacturing error, if you contact us within 10 business days of product delivery.
- Partial Refunds
There may be certain situations where only partial refunds are granted:
- Books with clear signs of use
- Any item not in its original condition or is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Refunds Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain number of days.
- Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.
- Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email], and we will provide address details for returns.
- Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
- Shipping Returns
To return your product, contact us at [your email] and we will provide the address details for your return. We work with multiple print-on-demand partners, so the return address will depend on which supplier shipped your product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
We appreciate your understanding and cooperation with our refunds and returns policy. Thank you for your continued support and trust in our services.
